Daffy Apple Terms & Conditions: Return & Cancellation Policy

ORDER DELIVERY:  Daffy Apple orders are shipped via UPS Ground*.  If there are circumstances beyond Daffy Apple's direct control causing an order to be late or missed, product will not be shipped beyond normal ground service (UPS Ground) at Daffy Apple's expense.  These circumstances include: orders lost due to web site malfunction, carrier company errors, bad weather or other reasons causing late or missed deliveries.  In the case of damaged shipments, late shipments or missed shipments due to carrier fault, we will refund any money collected for the product and shipping.  We will not try to ship again beyond normal ground service (UPS Ground).  For more detailed shipping information, please visit the Daffy Apple Shipping Information
 
DAMAGED PRODUCT:  If product is damaged during shipment, we ask that digital photos are taken of the product immediately and sent to us via email for a refund.  Photos are required for a refund.  Due to the perishable nature of the finished caramel apples and high shipping costs for an inexpensive product, please do not ship products back to the factory.  The product can be discarded after an appropriate refund has been determined.  All damaged product claims need to be made within 24 hours of delivery.  Per UPS's Terms and Conditions of Service: "Original Packaging Materials. In the event that a claim is made for damage to a package, the original packaging materials must be made available to UPS or its designee for inspection."

ORDERS NEEDED IMMEDIATELY:  There is no guarantee that your order will arrive on time if an order is placed less than 8 business days in advance of the date needed.  If an order is needed in less than 8 business days, please contact Daffy Apple prior to placing your order, as expedited shipping may be required.  If an order needs to be canceled because it will not arrive in time, a Cancellation Fee will be subtracted from the refund amount.  Daffy Apple orders are received and processed during business hours only.  Business hours are 8:00 am - 4:30 pm (Mountain Time) Monday through Friday.  Orders placed outside of business hours will be processed the next business day.  For example, orders placed over the weekend will not be processed until Monday.  Orders are not received and processed on holidays.
 
ORDER CANCELLATIONS:  If an order is canceled after the credit card has been authorized (if you were given an order number, your card has been authorized), we must charge a 4.5% Cancellation Fee equal to the transaction fees incurred by us from the credit card processing companies.  These are based on order size and per transaction cost.

If an order needs to be canceled, but has already been produced, Daffy Apple cannot refund the product cost.  The refund will consist of the Shipping and Handling minus the Cancellation Fee.  No exceptions.

If an order for a specific event date is placed online after the posted Caramel Apple Order Deadline and must be canceled because there is not enough time to process, produce, and ship the order, a 4.5% Cancellation Fee will be subtracted from the refund amount.  No exceptions.

Caramel Apples are heat sensitive.  It is not recommended that they are shipped to a location where temperatures are above 80ºF.  If a caramel apple order is placed online with a ship to location where temperatures are above 80ºF and must be canceled due to the heat, a 4.5% Cancellation Fee will be subtracted from the refund amount.
 
CARAMEL APPLE ORDERS FOR EVENTS ON SEPTEMBER 23rd, 24th, or 25th:  Daffy Apple will make a decision about shipping after Labor Day weekend and asks that customers wanting to order for the weekend of September 24th call us at that time.  If we do start shipping early, you would receive your shipment 1-3 days before the event date.  Unfortunately, we are unable to take your order until that time.  If the apples would be shipped to the southern half of the US, any location over 80ºF, or to VT, CT, RI, MA, NH or ME, Daffy Apple definitely will not be able to ship apples to you for that date.  If a Caramel Apple order is placed for this weekend without consent from Daffy Apple and must be canceled because the order will not arrive in time, a 4.5% Cancellation Fee will be subtracted from the refund amount.

ORDER REDUCTIONS:  If you need to reduce your order, Daffy Apple must charge a 4.5% Reduction Fee based on the dollar amount of the reduction.  This is equal to the transaction fees incurred by us from the credit card processing companies and are based on order size and per transaction cost.  Orders that have already been produced cannot be reduced.
 
PERISHABLE RETURNS:  Perishable items cannot be returned.  This includes any food items.  If there is a quality issue, we ask that digital photos are taken of the product and emailed to us.  We will review these photos and issue an appropriate refund.  Photos are required for a refund.  All damaged product claims need to be made within 24 hours of delivery.  The product can be discarded after an appropriate refund has been determined.  Do NOT ship food items back to Daffy Apple.
 
NON-PERISHABLE RETURNS:  Non-perishable items may only be returned if they are unopened,  unused, and in saleable condition.  Shipping and Handling will not be included in the refund amount.  Returns must be approved by a Daffy Apple representative before the item is shipped back.  A refund will NOT be issued if the return was not approved first.  No exceptions.  Non-perishable returns should be sent to Daffy Apple (address below).  Please include a copy of the receipt, a current phone number, reason for return, and Return Authorization Number.  Daffy Apple must charge a 4.5% Return Fee for any order returns after the credit card has been authorized.  Refunds will not be issued until the product has been received and inspected by a Daffy Apple representative.  Daffy Apple does NOT accept COD shipments and is not responsible for returned packages until they are received at Daffy Apple.  Customers are responsible in cases where a returned package is damaged, lost, or stolen in transit.

Daffy Apple will only accept returns of non-perishable items within 15 days of the original receipt of the product.

REFUSED SHIPMENTS:  Refunds will NOT be issued for refused shipments.  No exceptions.

*Caramel Apple orders of 20+ cases may be shipped via UPS Freight and very small orders (cellophane bag or stick-only orders) may be shipped via USPS Priority Mail.
 
Daffy Apple Shipping Address:
Daffy Apple Corp.
11075 E. 47th Ave.
Denver, CO 80239